Shipping Policy
RETURN & SHIPPING POLICY – Sophia & Claire
IMPORTANT: PLEASE READ OUR RETURN POLICY CAREFULLY.
NO EXCEPTIONS WILL BE MADE, AS YOU AGREED TO THE TERMS
AT THE TIME OF PURCHASE.
RETURNS
- Timeframe: You have 30 days from the date of receiving your
product to request a return. After this period, we unfortunately
cannot offer a refund or exchange.
- Conditions: Returned items must be in the same condition as
received – unused and in the original packaging. For items
where hygiene is important, products must be properly cleaned
before starting the return process.
- Exclusions: For hygiene reasons, certain items cannot be
returned, including underwear, lingerie, tights, and some
skincare products.
RETURN PROCESS
If you would like to return a product, please email [mail store] with the
following details:
·
·
·
·
- your order number
- reason for the return
- a photo of the product (if damaged)
- your contact information
REFUNDS
- Procedure: Once your return is received and inspected, you will
receive an email notification confirming the approval or
- rejection of your refund.
If approved, your refund will be processed and automatically
applied to your credit card or original payment method within 30
days.
- Delayed or Missing Refunds: If you haven’t received a refund
after 30 days, first check your bank account. If the refund is still
not visible, contact us at [mail store]COSTS
- Return Shipping Costs: Customers are responsible for return
shipping fees. We recommend using a tracked service, as we
are not responsible for lost returns.
Returns must be shipped to China, with return shipping costs
starting from 30 USD, to be paid by the customer.
EXCEPTIONS
- Defective or Incorrect Items: If you receive a defective or
incorrect item, we will send a replacement at no cost.
If a mistake happens again on the second shipment, you will
receive a full refund.
- Order Cancellations: Orders cannot be cancelled once placed
due to our automated processing system.
For any questions or more information about our return policy, please contact
us at [mail store]
SHIPPING & DELIVERY INFORMATION – Sophia & Claire
Below is the average delivery timeline for our orders:
- Processing Time: After placing your order, we require 1 to 3
business days to process it. During weekdays, this is typically
done within one business day. Orders placed on Friday evening
or over the weekend may take longer.
- Delivery Time: Once your order has been processed and
shipped, the average delivery time is 6 to 12 business days.
Note: In some cases, delivery may take up to 30 days after
purchase, depending on order volume, global delays, or
holidays.PLACING AN ORDER
Ordering on Sophia & Claire is simple:
1. Go to the product page and click the "Add to Cart" button.
2. Ensure you’ve selected the correct variants, then click
"Checkout"
.
3. On the information page, enter your shipping details and verify
all information is correct. Then click "Continue to Shipping"
.
4. On the shipping page, you’ll review your address again.
All shipping is free – as a token of our appreciation to our
customers.
5. Proceed to payment by clicking "Continue to Payment"
.
PAYMENT METHODS
At & [naam store], all payments are securely processed via SSL encryption,
ensuring a safe checkout experience.
We accept the following payment methods:
·
Credit Cards (AMEX, Mastercard, Visa)
Once you've chosen your method, click "Complete Order" and follow the
instructions provided by your selected payment provider.
FREE SHIPPING
We offer free home delivery for every order – no minimum spend required.ORDER SHIPPING
Found your perfect item? We understand you want it quickly!
That’s why we aim to process and ship your order as soon as possible.
To keep our product prices competitive, we group shipments in bulk once a
minimum order volume is reached.
We appreciate your understanding – this approach helps us reduce costs and
support a healthier, more sustainable world.
PLEASE NOTE
Like many online retailers, we are currently experiencing high demand due to
global health challenges and the busy winter season.
This may cause delays. Thank you for considering this when placing your
order – we will do our best to dispatch your items as quickly as possible.
If you’d like your order shipped the same day, please contact us via [mail
store] – our support team will be happy to assist you with the best solution.